Shipping & Returns

Domestic Shipping

The United States Postal Service (USPS) does not guarantee delivery times, so Pure Desire Ministries cannot guarantee delivery days and times, including Priority or Express mail services.

In most cases, any order placed after 11:00 am Pacific Time-(PT) will be shipped the following business day.

Our offices are closed on weekends and holidays so orders placed on Friday, Saturday, Sunday, or a holiday, could add multiple days to the delivery schedule.

Packages and envelopes are subject to USPS rules, regulations, and closures.

Closures include, holidays, incremental weather, USPS shutdown, PDMI shutdown, or social unrest; Additionally, orders are not processed the Thursday and Friday of the Thanksgiving holiday period or Christmas and Christmas Eve Day.

Per USPS guidelines, Media Mail services may take 14 or more work days to reach its destination.

Any lost, stolen, damaged, unclaimed, or delayed packages as a result of the shipping carrier are not subject for refunds or credits through Pure Desire Ministries. In some cases, claims can be filed with USPS for lost and damaged parcels.

Parcels returned to PDMI by USPS due to Invalid/Incomplete-Address, Return-to-Sender, or Unable-to-Forward will receive a refund minus the cost of shipping and a 20% recovery fee.

International Shipping

International orders, generally mailed via USPS, are solely the responsibility of the carrier and receiver.michaelk@puredesire.org.

Pure Desire Ministries cannot provide refunds for lost, mis-delivered, or damaged International orders. In many cases, claims can be filed with USPS.

International orders are mailed via USPS are solely the responsibility of the carrier.

International shipping is not available in every country.

International customs fees/taxes are generally required when an order reaches the intended country's customs port. All customs fees are the responsibility of the recipient.

Inaccurate address information will cause a delay in shipment or non-delivery.

Product Returns

To make a return, please contact Pure Desire, Attn. Michael at (503) 558-2594 or michaelk@puredesire.org.

All returns of merchandise to Pure Desire must be pre-approved or it will be refused and returned.

A 20% restocking fee *, minimum of $3, will be deducted from the purchase amount.

We cannot accept returns of opened DVD sets or damaged merchandise, due to shipping or otherwise.

Most unopened items in new condition and returned within 30 days will receive a refund or exchange.

Exchanges of defective DVD discs can be made within 60 days of purchase.

The cost of any shipping is at customer's expense. No refund will be provided for shipping.